Terms and Conditions

1.  INTRODUCTION

This document reflects the terms and conditions for using the remote gambling Platform operated by Megabet International S.R.L.

The provisions contained in these Terms and Conditions, as updated or amended from time to time, have the legal force of a binding contract and govern the relationship between you and Megabet International S.R.L., constituting the applicable contract between the parties.

Important – please read the Terms and Conditions of Use carefully, save and retain this document for future reference. This also applies to all transactions and confirmation emails, game rules, and payment methods relevant to the use of the Site. 

By using and continuing to use the Platform (including, but not limited to, checking “yes/I agree” boxes that may occasionally appear on the Site), you confirm, and it is deemed that you have fully read and understood the Terms and Conditions of Use and agree to comply with them in full. If you do not agree with the Terms and Conditions of Use, please leave this Site immediately.

By using the Platform, you acknowledge that you have read and understood these Terms and Conditions.

The Terms and Conditions of Use are subject to amendments (as set out in Section 32) and will be accessible via the Site.

Compliance with these Terms and Conditions is mandatory and applies uniformly across the entire Platform, for all Sites operated by the Organizer, as well as in connection with the single Account and all Profiles associated with it. Consequently, any use of the Platform, regardless of the Site accessed or the Profile used, is governed in full by these Terms and Conditions.

For clarity, the following terms used herein shall have the following definitions:

Definitions

Organizer – Megabet International S.R.L., the company holding a Class I License for organizing remote gambling on the Platform, in accordance with Decision no. 326 dated 25.02.2021 issued by the Supervisory Committee of O.N.J.N., hereinafter referred to as “Megabet,” “Organizer,” or “we.” The Organizer is the contracting party that provides users with access to the Platform and the Services offered therein.

O.N.J.N. – The National Gambling Office, the state authority in Romania responsible for regulating, authorizing, monitoring, and controlling gambling activities, including remote gambling.

Law/Legislation (“Law” / “Legislation”) – any law, regulation, or binding acts and/or provisions issued by O.N.J.N. or any relevant authority applicable to gambling activities, without limitation.

Terms and Conditions (“Terms” or “Terms and Conditions”) – this document, which establishes a legally binding contract between the Organizer and players, governing the use of the Platform, the associated Sites, and the Services provided through them. The Terms define the rights and obligations of the parties, registration procedures, account and profile operation rules, as well as compliance measures applicable under the applicable Law. By accepting the Terms, the player declares that they understand and agree to all the stipulated conditions, which constitute a valid and fully enforceable contract between the Organizer and each registered player.

Platform (“Platform”) – the unified technical infrastructure managed by the Organizer, integrating all its Sites operating under the same remote gambling license. The Platform represents the Organizer’s central IT system, connected to at least one of its internet sites and accessible to players via the internet. The Platform may be accessed through one or more approved internet sites (“Site” or “Sites,” as defined below), as well as through corresponding mobile applications, if made available by the Organizer. Through the Platform, the Organizer centrally manages players’ Unique Accounts, provides online betting/casino services, performs necessary verifications (e.g., identity verification, transaction monitoring, self-exclusion enforcement), and ensures compliance with all applicable legal regulations.

Site (“Site” or “Sites”) – each individual website (internet domain) through which the Organizer offers remote gambling services. Each Site is owned and operated by the Organizer under its license issued by O.N.J.N. and allows the player access to the Platform, where they can create a Unique Account and a Profile associated with the Site. For clarity, Sites may be multiple, but all are part of the Organizer’s same gaming infrastructure, are connected to the same Platform, and the player will hold a single Unique Account valid across all these Sites.

Unique Account – the player’s single gaming account, exclusively associated with that person through their unique identification data (including Personal Numeric Code – CNP). The Account is unique for each player across the Platform and all Sites operated under the same ONJN license.

Profile (“Gaming Profile”) – a partition associated with the Unique Account corresponding to a specific Site operated by the Organizer. The Profile, referred to in relation to the player and displayed on the Site as the “Gaming Account,” represents the user identification profile for that specific Site and is permanently linked to the player’s Unique Account. It reflects the player’s specific activity on that Site (e.g., gaming history, transactions, preferences, or promotions received on that Site) and serves, among other purposes, to differentiate promotional campaigns for each Site, facilitate identity verification measures, and ensure additional verification of funds. For clarity, the player’s initial registration is carried out exclusively at the Unique Account level. The username chosen for a Profile may differ across Sites. For avoidance of doubt, at the initial registration of the Unique Account, the Profile for the Site through which the player chose to register the Unique Account will be opened, and any Profile subsequently opened through a Site other than the initial one will be associated with the same Unique Account.

Services (“Services”) – all remote gambling services provided by the Organizer through the Platform, including, without limitation, online sports betting, online casino games, fixed-odds betting, or other authorized gambling games, as well as all related functionalities and facilities offered on the Platform.

Payment Instrument (“Payment Instrument” or “Payment Method”) – a means of payment issued by a financial institution or a payment service provider, in the name of the player, used to fund the Gaming Profile or withdraw funds. Examples of payment instruments include bank cards, electronic wallets (e.g., Skrill, Neteller), prepaid vouchers (e.g., Paysafecard), or other methods accepted by the Organizer for deposits and withdrawals, in accordance with legal provisions and as identified on the Platform. As a rule, and subject to technical limitations, the player’s registered name associated with the Unique Account must appear explicitly on the Payment Instrument (e.g., the bank card must be issued in the name of the player who registered the Account).

Customer Information (“Customer Information”) – any data relating to a player, identified or identifiable, that is provided directly to us or collected in connection with the use of our Services, including, without limitation, name, contact details, identification data, financial information, gaming activity data, and any other information occasionally provided.

Bonus Campaign (“Bonus Campaign”) – any promotional offer initiated by Megabet under which players are granted additional benefits in the form of bonuses, loyalty points, free bets, free spins, odds multipliers, or other similar advantages, within the terms and limits set by the specific rules and conditions of each campaign published on the Site. The Bonus Campaign is governed by its specific rules, which may include eligibility criteria, wagering requirements, expiration conditions, or other applicable restrictions.

2.  APPLICABILITY OF THE TERMS AND CONDITIONS OF USE

References to the “Terms and Conditions” throughout this document include:

-  The terms and conditions contained in this document;
-  Individual rules applicable to the games and bets available on the Site and Platform, including guidance for special events on dedicated information pages (hereinafter referred to as the “Rules”);
-  Terms and conditions specific to any bonus, promotion, or occasional offer available on the Platform;
-  The privacy policy published on the Site under the “Data Protection” section;
-  Any updates or modifications made by us from time to time to the above.

By registering on the Platform or by continuing to access and use the Services, you expressly agree to comply with the Terms and Conditions in effect at the time you access the Platform, including the Privacy Policy and the Rules of each game. These constitute a legally binding contract between you and Megabet.

In the event of a breach of the Terms, the Organizer reserves the right to restrict access to the Platform and any Site, to suspend and/or close your Unique Account and any associated Profile, in accordance with the “Account Closure” section, effectively terminating the contract.

In case of any conflict between the Terms and any other document mentioned above, the Terms shall prevail, unless another document explicitly states otherwise

3.  LEGALITY OF USING THE PLATFORM

You may register on the Platform only if (and consequently you guarantee to us that):

-  You are at least 18 years old and at least the legal age in the country of your residence to access the Platform and use the Services;
-  You have full legal capacity to enter into a legally binding contract;
-  You agree that using the Services involves financial risk and that you are fully and solely responsible for any losses incurred while using the Services. You also declare that you do not have gambling addiction issues, are not registered in any self-exclusion or banned players database, and will not access the Platform after requesting a self-exclusion measure with ONJN. You will not use any self-exclusion functionalities for abusive purposes, such as recovering funds deposited on the Platform if you do not have a gambling problem or obtaining undeserved benefits/compensation;
-  You understand that Megabet is not a financial institution, so the funds deposited in your Account do not accrue interest or any other benefits. You guarantee that you are the sole owner of the deposited funds and payment instruments used, and that these funds do not originate from illegal activities;
-  You agree that the telecommunications networks and internet services you use to access the Services are beyond the Organizer’s control, and therefore Megabet will not be liable for any interruptions or malfunctions affecting them;
-  The information, documents, and data provided for using the Services are true, complete, and up to date, and you agree to update them as necessary to keep them true, complete, and current at all times;
-  Access to the Platform is available exclusively to persons with fiscal residence in Romania;
-  Access to the Platform is allowed only from Romanian territory, with access restricted outside of Romania. However, for technical reasons, access may sometimes be possible from outside Romania, in which case it is the player’s responsibility to comply with the restriction on accessing the Platform from abroad. The Organizer reserves the right to close the Account and/or cancel transactions and gaming activity if the player violates this restriction;
-  You commit to comply with all laws applicable to you regarding the use of the Platform. You fully understand and accept that Megabet cannot provide any recommendations regarding the above and that it is solely your responsibility to ensure compliance with all applicable laws and that it is legal for you to use the Services. Any use of the Services is entirely at your choice, discretion, and risk; therefore, accessing the Platform does not constitute an offer, invitation, or request from us to use the Services in any jurisdiction where this would be illegal. It is the player’s responsibility to comply with the restriction on accessing the Platform. We reserve the right to request proof of residence from you as we reasonably consider necessary to ensure your compliance with the above conditions for participation in the games.

4.  SERVICES

The Services are intended for your personal entertainment and non-professional use. Any other use of the Services is strictly prohibited. By registering, in accordance with section 5, you will be able to access only real-money bets, casino games, and tournaments.

To access the products and Services available on the Platform, you must first deposit funds into your Gaming Profile.

The Organizer may modify the Platform and Services at any time (including, but not limited to, changes to the Terms and/or betting and gambling offers), provided that such actions do not affect ongoing gambling activities and that such modifications are made in compliance with legal provisions.

We are entitled to refuse to open a Single Account or to close it at any time, and we are also entitled to refuse access or limit the amount of money wagered on or through the Platform at any time for reasons of responsible gaming or suspected fraud on your part. For example, we may refuse access or limit wagered amounts if we consider that your gaming activity does not comply with legal principles regarding socially responsible gambling, or if you attempt to exploit any error on the Platform related to gambling or betting offered by the Organizer. If the Organizer discovers that you have exploited or attempted to exploit any error on the Platform, the funds in your Single Account/Gaming Profiles will be retained or canceled.

The Organizer may cancel gaming activity and close a Gaming Profile if there is suspicion that a Gaming Profile is being used for illegal, fraudulent, or unfair practices. In any such case, the Organizer will retain or cancel the funds in the Gaming Profile. This measure may, at Megabet’s discretion, extend to the entire Single Account.

If a Gaming Profile is credited with funds that do not belong to you, whether due to a technical, human, or other error, these funds remain the property of Megabet. Megabet reserves the right to cancel the related transactions and withdraw these amounts into its own accounts.

Occasionally, to improve the gaming experience, we reserve the right to temporarily restrict access to the Platform or parts of the Platform, or to one or more Sites, for maintenance or modification purposes.

While we make every effort to ensure the accuracy of information, update the Site, and correct errors, we cannot guarantee this. Moreover, we cannot guarantee that the Site will be suitable for any particular purpose. Any reliance on information on this Site is at your own risk. Therefore, any information found on the Site, including statistics for LIVE events, is provided for informational purposes only, and the player may verify it through external sources.

All content on the Platform and on any/all Sites is provided solely for informational purposes, to give you general details about us, our products, services, and news. This content does not constitute technical, financial, legal, or any other advice and should not be used as a basis for decision-making. Information may be modified or updated in accordance with the law without prior notice.

We strive to ensure that the Platform is available for your use, but there may be periods when it is unavailable or access is interrupted, for which we apologize. Please be aware that we may suspend or cease operations at any time as deemed necessary.

Please note that once a bet is placed on the Site, it cannot be modified, withdrawn, or canceled by you.

We reserve the right to cancel/withdraw a betting offer and to limit/refuse/cancel any bets placed (subject to returning the stake, if applicable, and if no violation of the Terms by you is detected) if there are issues with the data used to manage/configure a particular betting event or other technical difficulties affecting the event. In such circumstances, we assume no responsibility for your inability to place appropriate bets on the Site, and we will not pay out winnings that could have been potentially registered on the canceled/withdrawn/limited bets.

If your Single Account/Gaming Profile has been blocked/closed/excluded or if you have any questions regarding the Site/Platform and/or your Single Account/Gaming Profile, you may contact customer support through the contact page provided.

5.  REGISTRATION

To fully access the Site and use the Services, you will first need to personally register an Account by choosing a unique username and password for the Game Profile, and providing other information requested via the registration form, including (but not limited to): full name, residential address, valid email address, phone number, Personal Identification Number (CNP), date of birth / Tax Identification Number if you are a tax resident in Romania, as well as other proof of identification as may be requested by us to verify your identity, tax residence, and residential address (including, but not limited to, a copy of your ID card, work permit, and a recent bank statement and/or utility bill). Please note that all identification and residence proofs must comply with the Organizer’s requirements for form and clarity/readability (for example, the ID card copy must be complete and readable, and the Organizer may also request a selfie showing the ID alongside the Account holder).

Each individual is entitled to only one Unique Account on the Platform, identified by their CNP, according to applicable law. If you already have a Unique Account on the Platform, you will not be able to register a second Unique Account. Once the Unique Account is created, you may also use other Sites operated by Megabet by opening a Game Profile for each such Site.

The procedure for verifying the information provided and identity is called the “Know Your Client/KYC Procedure” and must be completed within 30 days from the first deposit of funds into each Game Profile. If you do not complete the KYC procedure within this legally established term, your Game Profile will be closed, and any funds existing in that Game Profile at the time of closure will be transferred to the state budget. If your identification data appears in official registers or lists of self-excluded or undesirable persons, access to the Unique Account and consequently to the Game Profiles will be restricted.

During the KYC procedure, at the Organizer’s discretion, you may be required to provide identity documents, proof of address in Romania, bank statements, utility bills, source of funds, declarations, and any other document or procedure deemed necessary to remove any doubt regarding the identity of the Game Profile user, including video recordings or selfies. Please note that verification actions may be conducted throughout your activity on the Platform, not only during the KYC procedure.

Each Unique Account and each Game Profile must be used exclusively by its holder, in their own name, and not by a third party or on behalf of another person. Use of the Unique Account and/or Game Profile by third parties, in any form, is strictly prohibited and may result in the suspension or closure of the Unique Account and/or Game Profile, cancellation of gaming activity, and retention of funds.

The Organizer reserves the right to suspend a Unique Account and/or Game Profile while necessary verifications are carried out.

Documents obtained from third parties, such as bank statements or utility bills, must be submitted by the Unique Account holder within 5 business days from the date of our request. If the documents are not submitted in an acceptable format within this term, and other means of verifying identity have been exhausted or are inconclusive, Megabet reserves the right not to validate the Unique Account/Game Profile and to close it. The 5-business-day term is calculated starting from the first calendar day after the Organizer’s request is sent.

You agree to provide only accurate, complete, and up-to-date information and consent to update this information as necessary to keep it accurate, complete, and current. You may confirm or modify any details submitted during the registration process, and incorrect information must be reported to us for correction at the email address provided in the Site’s contact section. Information about the Client may be used for sending commercial and marketing communications by us or our partners only with your express consent. This consent may be granted during the registration process and may be withdrawn at any time, either by modifying settings in the Unique Account or by using the unsubscribe options included in each communication. Withdrawal of consent does not affect the legality of processing carried out prior to its withdrawal.

Megabet reserves the right to select its clients and to refuse the creation of a Unique Account/Game Profile.

6.  DEPOSITS AND WITHDRAWALS

6.1. DEPOSITS

A deposit represents the transaction by which you transfer a sum of money using your own Payment Instrument into your Gaming Profile on the Platform in order to participate in gambling activities.

Thus, to place a bet or engage in any gambling activity on the Site in “real money” mode, you must deposit funds into the Single Account.

You may deposit funds into your Gaming Profile only through one of the deposit methods accepted by us and in accordance with these Terms. Otherwise, we reserve the right to treat any deposit as invalid, and any winnings resulting from such invalid deposits as null and void.

The Gaming Profile may be funded only from personal sources using a Payment Instrument issued in the name of the Account holder. In this regard, for deposits made with Bank Cards, it is the player’s responsibility, after making such a deposit, to send the Organizer a front-and-back photograph of the card (with only the first and last 4 digits visible on the front, and the CVV code on the back covered). In the case of using other Payment Instruments (e.g., e-wallet), the Organizer will send a request by email specifying the required documents and the manner in which they should be provided. Submission of this information must be done exclusively from the Gaming Profile, in the “My Documents” section (or any similar name).

We will not charge any fees for depositing funds into the Gaming Profile, other than those regulated by applicable law. Please note that certain banks, financial institutions, or payment service providers may charge fees, and you must ensure such fees are covered before making a deposit with a Payment Instrument issued in your name.

Funds deposited into the Gaming Profile will normally be available once the bank, financial institution, or payment service provider authorizes the deposited amount. Authorization is usually instant, but you should note that some payment methods take longer to process. You are fully responsible for the use and security of the Payment Methods used on our Platform. In the event of any unauthorized use of any Payment Method, you bear full responsibility for any losses, damages, or transactions made, and Megabet is exempt from any compensation obligations and has the right to close your Gaming Account for violating the Terms and Conditions.

Deposited funds do not earn any interest as they are advanced payments for transactions you intend to carry out on the Site. You may deposit funds only with Payment Methods that belong to you and exclusively into your Gaming Profile for the sole purpose of placing bets in your own name and for your own benefit. Otherwise, the Gaming Profile will be closed, and the funds will be confiscated. This measure may also extend to the Single Account following Megabet’s review.

Your deposits may not be used for any purpose other than the one for which they were made, in accordance with the legal provisions of Government Decision no. 111/2016, art. 130, para. 10.

Funds deposited into the Gaming Profile must be wagered at least once in full before any withdrawal request can be made.

In the case of funding the Gaming Profile with cash at partner locations, you must provide proof of identity by presenting an identity document (ID card) to the operator at the location, so it can be verified against the Single Account details. Megabet reserves the right to suspend or close your Single Account/Gaming Profile if we have reasonable grounds to believe that funds were deposited without the intention of placing a bet. In such circumstances, Megabet may block/retain the funds you deposited after completing the due diligence requirements set out in section 23. Furthermore, MEGABET INTERNATIONAL may report this to the competent authorities in accordance with applicable law.

It is your responsibility to immediately inform us if funds have been deposited into the Gaming Profile in violation of the Terms, and you will be responsible for any bets placed using funds deposited erroneously in the Gaming Profile, which do not belong to you and are subsequently returned.

Please note that it is illegal to deposit funds from illegal sources into the Gaming Profile. If we have reasons to believe that such a deposit has been or is being made, we will refuse to accept it and reserve the right to inform the competent authorities. In this regard, Megabet may request documents to verify the source of funds, in accordance with anti-money laundering and counter-terrorism financing legislation.

Any bank fees incurred as a result of such returns, chargebacks, or other cancellations may be deducted from your Gaming Profile.

Megabet may refuse at any time to carry out deposit transactions without providing additional reasons. If you are unable to make a deposit, please contact us.

The minimum and maximum amounts accepted for deposits are presented in the “deposits-withdrawals” section (or a similar name) available on the Platform. 

6.2.  WITHDRAWALS

A withdrawal is the transaction through which the player transfers a sum of money from the Gaming Profile via a Payment Instrument (usually the same method used for the initial deposit), in accordance with the procedures and conditions established by the Organizer through the Terms and Conditions.

Until a withdrawal request is executed/approved, the existing funds will remain in the Gaming Profile balance. The maximum amount that can be withdrawn cannot exceed the actual balance in the Gaming Profile. Withdrawal requests can be made through the “My Account” section (or a similar name) on the Site.

To initiate withdrawal requests from the Gaming Profile, it is necessary to validate the identity of the Gaming Profile holder, as well as the Payment Methods used, in accordance with Megabet’s KYC procedures and internal policies. Furthermore, at the time of requesting a withdrawal, the Gaming Profile must not have active bonuses or unmet wagering conditions that may affect the balance available for withdrawal. In case of any suspicion regarding gaming activity, the Organizer reserves the right to delay/cancel the processing of the withdrawal until all necessary verifications are completed and the conditions mentioned are met.

To comply with legal anti-money laundering regulations, where possible, withdrawals will be processed using the same Payment Method and the same account used initially to deposit funds into your Gaming Profile.

Furthermore, if you wish to use a new Payment Method, it must first be activated by making a minimum deposit. For deposits made with Bank Cards, it is the player’s responsibility, after making such a deposit, to send the Organizer a front-and-back photograph of the card (with only the first and last 4 digits visible on the front, and the CVV code on the back covered). In the case of using other Payment Instruments (e.g., e-wallet), the Organizer will send a request by email specifying the required documents and how they should be provided. Submission of this information must be done exclusively from the Gaming Profile, in the “My Documents” section (or similar).

When withdrawing funds in cash at partner locations, you must provide proof of identity by presenting an identity document (ID card) for verification against the Single Account details.

Where necessary, Megabet reserves the right to request additional information and documents from you to carry out security checks and authorize any requested alternative withdrawal method.

Such additional documents may include, among others:

Clear and legible copy of the relevant card (front and back), showing only the name on the card (where applicable) and the last four digits of the card. All other information on the card must be covered before sending the copy to us (otherwise, the copy will be immediately destroyed, and you will be asked to send a compliant copy).

Copy of the account statement indicating the relevant transaction. Detailed statements may be requested to meet legal requirements.

Proof of identity (if not already provided).

Before accepting a withdrawal, Gaming Profiles are subject to security checks and regular audit procedures to prevent possible fraudulent activity.

If we have reasonable grounds to believe that you have violated the Terms, including, but not limited to, the illegal or abusive use of bonuses, Megabet has the right to suspend the Single Account/Gaming Profile(s) involved and confiscate funds to cover damages.

In accordance with the procedures established under the rules approved for conducting gambling activities, we will make the payment to you no later than three (3) business days from the date of acceptance of the withdrawal request. In the event of suspicion, before transferring winnings, we have the right to carry out any verifications we consider necessary within ten (10) business days, after which payment will be made or competent authorities notified. If such an investigation requires more than ten (10) business days to complete, you will be notified.

Certain Payment Methods, such as Paysafecard, prepaid cards, credit cards, or other similar instruments, do not allow withdrawal of funds from the Gaming Profile. In such cases, where possible, the Organizer reserves the right to indicate, in agreement with the player, another available, active, and pre-verified Payment Method in the name of the Single Account holder, preferably using previously used payment methods.

Following authorization by the bank, financial institution, or payment service provider, we will immediately debit or credit any transaction related to the Gaming Profile, and you will be able to access information related to the current balance and all other transactions carried out regarding the Gaming Profile for the previous 90 days, including bets placed, deposits, bonuses, and withdrawals (regardless of whether the transactions/bets have been settled or are pending).

The minimum and maximum amounts accepted for deposits and withdrawals are presented in the “deposits-withdrawals” section (or similar) available on the Platform.

You may also consult the “Deposits/Withdrawals FAQ page” for any clarifications regarding the procedure for depositing into and withdrawing from the Gaming Profile. 

7.  BONUSURI

7.1 GRANTING OF BONUSES

Occasionally, we may offer bonuses as part of a Bonus Campaign or for other events determined by the Organizer. Further details regarding each campaign will be published on the Site as they are introduced, along with the specific rules and conditions applicable, including, but not limited to, wagering requirements or other eligibility criteria.

In the event that a bonus amount is credited to the Gaming Profile as part of a campaign, the player may use the amount exclusively to access the relevant bets/games available on the Site. Until the wagering requirements (or other relevant conditions) attached to the bonus are met, the player will not be able to withdraw the bonus funds.

Bonuses may only be used for bets/games and cannot be transferred or converted into real money unless the bonus conditions have been fulfilled. All bonuses have an expiration date. If the conditions are not met by the expiration date specified in the specific terms and conditions, we reserve the right to cancel or debit the bonus from the Gaming Profile, as well as any winnings resulting from bets/games placed using bonus funds.

The terms and conditions of bonuses or campaigns may stipulate that the bonus or campaign is restricted to specific criteria; such criteria may include only particular events or games. You shall take into account and comply with any restrictions (if applicable) specified in the terms and conditions of the relevant bonuses or campaigns.

We reserve the right to offer a specific bonus to a particular client or group of clients.

Certain bonuses/campaigns are eligible only for specific deposit methods, as specified in their respective terms and conditions. If a special event is canceled and bets are void, such bets will not contribute toward meeting bonus requirements.

The types of bonuses offered may take various forms, for example:

-  Bonus subject to wagering requirements;

-  Bonus points – loyalty points;

-  Free bets on certain events, minimum odds, or special conditions;

-  Odds multipliers based on the number of events on a ticket;

-  Increased odds/profit;

-  Free spins;

-  Bet insurance;

-  Stake-back – loss return.

In the case of stake-back/loss-return bonuses, the Organizer may decide to return stakes or played amounts, in full or in part, in the form of a bonus, with wagering conditions that may differ as specified in the relevant terms and conditions.

Each type of bonus mentioned above will be defined and regulated by a specific set of rules specifying: expiration conditions, wagering conditions, cancellation conditions, granting conditions, and any other specific conditions.

Only one bonus per product (e.g., Sports or Casino) may be active in the Gaming Profile at any time. If a bonus is already active, a new bonus offer may only be activated once the wagering requirements of the current bonus have been met. The status of any active bonus may be checked at any time in the dedicated section of the Gaming Profile.

Bonuses or campaigns are limited to a single user, IP address, computing device, family, residential address, phone number, email address, and shared computing environments (household, workplace, etc.).

We also reserve the right to modify, terminate, or discontinue a bonus or campaign when deemed necessary.

7.2. ABUSE OF BONUSES

Megabet reserves the right to take the necessary measures to protect the integrity of the Platform and ensure a fair gaming environment for all users.

Megabet strictly prohibits any form of bonus system abuse.

The following practices (illustrative, not exhaustive) are considered abusive and may result in the cancellation of bonuses, confiscation of winnings, and, as applicable, closure of the Unique Account and/or Gaming Profile:

-  Depositing funds solely to activate a bonus and subsequently withdrawing them immediately after meeting the minimum requirement, without a genuine intention to participate in gaming;

-  Mirror betting: placing bets on opposing outcomes to minimize risk and guarantee profits regardless of the result;

-  Fulfilling wagering requirements through minimum-value bets, specifically placing bets on very low odds (e.g., below 1.20) or exclusively betting minimum stakes to consume the wagering requirement;

-  Bonus stacking: combining or overlapping multiple bonuses to artificially maximize their value;

-  Using bonus funds exclusively to advance in a (progressive) game to a stage where potential winnings are increased;

-  Purchasing special game features with available bonus balance funds (e.g., buying bonus rounds or free spins);

-  Using bonuses intended for the Casino section to place bets in the Sports section or vice versa, with the intent to circumvent wagering requirements or system-imposed restrictions;

-  Collaborating with other players to gain an unfair advantage in promotions.

Megabet reserves the right to cancel any bonus granted to any user at any time, without needing to justify the decision.

If there is reasonable suspicion that a user has violated the above provisions regarding bonus use, Megabet may cancel any active or available bonus, confiscate/cancel winnings, including real money, obtained through the use of the respective bonus, and, as applicable, close the Unique Account/Gaming Profile with no possibility of reopening.

8.  TRUE IDENTITY, ACCOUNT UNIQUENESS, AND IDENTITY VERIFICATION

8.1. TRUE IDENTITY AND ACCOUNT UNIQUENESS

Your name and other identifying details you provide in connection with your Unique Account and/or Gaming Profile must correspond to your true and legal name, as well as your actual identity information. You are strictly prohibited from holding more than one (1) Unique Account on the Platform, and only one Gaming Profile per Site of the Platform. You shall use your Unique Account (including the Gaming Profile associated with each Site you access) solely in your own name and for your own benefit. You are not permitted to sell, purchase, or transfer a Unique Account and/or Gaming Profile from or to (as the case may be) any other person.

The obligation to use the Unique Account/Gaming Profile exclusively by the formally registered holder constitutes an essential condition of the contract concluded upon the creation of the Unique Account on the Platform. Breach of this obligation constitutes a material breach of contract, which may result in the closure of the Unique Account/Gaming Profile and the retention of the funds existing in its balance at that time, as compensation for the damages caused to the Organizer.

8.2. IDENTITY VERIFICATION AND IMPERSONATION

Each user is required to provide accurate and verifiable information when registering a Unique Account/Gaming Profile.

The use of another person’s identity, whether by presenting false documents or by any other fraudulent means, is strictly prohibited. Megabet reserves the right to notify the competent authorities in this regard.

Megabet reserves the right to carry out additional verifications at any time to confirm the user’s identity, including, but not limited to, requesting additional documents or conducting telephone calls.

In the event that it is determined that a Unique Account and/or Gaming Profile was created or used, even temporarily, through impersonation, Megabet will close the respective Unique Account, cancel the gaming activity, retain the associated funds, and reserves the right to notify the competent authorities.

9. PERSONS RESTRICTED FROM USING THE SITE (E.G., OUR EMPLOYEES)

If you are an employee of Megabet, you are not permitted to register on the Site or to use, directly or indirectly, any of the Services (“Unauthorized Person”). Furthermore, it is prohibited for individuals who have previously held or currently hold the position of bookmaker within other gambling operators or business entities providing such services to register on the Site.

10. INTELLECTUAL PROPERTY

You hereby acknowledge that we, our associates, or our suppliers are either the owner of the license and all intellectual property rights on the Site, or have the right to use them (including, but not limited to, copyright in the Site content, trademarks, the URL domain, logos, and all other registered trademarks, service marks, and trade names that we may use on the Site). These works are protected by copyright, other laws, and international treaties, and all rights are hereby reserved.

You may print a copy or download extracts of any page from the Site solely for your personal reference. You may not modify physical or digital copies of these materials that you have printed or downloaded by any other means, and you must not use any illustration, photograph, video, audio, or graphical element separately from the accompanying text. Accessing or using the Site does not grant you any other rights in any intellectual property, and you must not use them without our written permission.

11. INACTIVE ACCOUNT

If no activity has been recorded on the Gaming Profile for twelve (12) consecutive months, we will close the Gaming Profile and return the balance to the same payment account from which the funds were deposited, or to the original bank account specified. If this is not possible (for example, because the account no longer exists) and we are unable to contact you to arrange the transfer (by sending a notification within 5 business days to the email address you provided as part of the Client Information) and we do not receive your payment confirmation of the funds within one (1) year from the date of the notification, we will remit this balance to the state budget in accordance with the legal provisions.

12. RESPONSIBLE GAMING

We strongly believe in responsible betting and acknowledge our duty regarding this principle. For more details about our responsible gaming policy, please consult the "Responsible Gaming" section (or a similarly named section) of the Site, which we commit to adhering to.

Our policy outlines how you can apply deposit limits at any time directly from your Game Profile. Deposit limits will only apply to the specific Game Profile for which they were set and not to other Game Profiles associated with your Unique Account.

Additionally, you can request a gaming break (Cool-off/Break) for a predetermined period of up to 7 days directly from your Game Profile. This measure takes effect immediately and can be activated directly from the Game Profile. Once the selected period expires, the Game Profile will automatically reopen.

Any self-imposed limits (on deposits, betting amounts, or playing time) apply uniformly at the level of the Game Profile. If you hold multiple Game Profiles, you are required to set self-imposed limits for each Profile separately.

If the Organizer identifies a client showing clear signs of gambling addiction, it may, at its discretion, restrict/close the Unique Account and all associated Game Profiles and remit any existing balance to the registered payment method in accordance with Article 10, paragraph (3), point (vi) of O.U.G. No. 77/2009. If this is not possible (for example, because the account no longer exists) and we cannot contact you to arrange the remittance (by sending a notification within 5 business days to the email address you provided as part of the Client Information), the Game Profile balance will remain active until a response is received.

13.  SELF-EXCLUSION AND EXTENDED APPLICABILITY

For most people, gambling is a form of responsible entertainment. However, in some cases, gambling can become a problem. In this regard, Megabet provides players with protective tools, such as self-exclusion and behavioral self-assessment tests.

Self-exclusion is a protective measure against gambling addiction or the risk of developing such an addiction. Players have the right to request self-exclusion at any time.

Self-exclusion can only be processed for players with an active Unique Account and valid Game Profiles (KYC-verified) on the Organizer’s Platform.

The self-exclusion option can be activated directly from the Game Profile and must be initiated and completed personally by the user through the profile settings. It applies to the Site from which it was initiated and extends to all Sites operated by Megabet. For clarity, when self-exclusion is activated, the measure applies uniformly to all Game Profiles opened by the player across the various Sites of the Platform, without needing separate activation on each Site. Users should withdraw all available funds before activating this option for all Sites operated by Megabet.

Megabet reserves the right to request any documents necessary to process the request, in accordance with Article 6 of these Terms. Although every effort is made to apply the requested restrictions immediately across all Sites, the user understands and accepts that there may be synchronization delays between the request and its full implementation across all Megabet Sites. This processing interval does not invalidate the self-exclusion and cannot be used as a basis for refund claims for funds used on any Megabet Sites during the period between the request and full application of the self-exclusion.

Users agree to fully comply with the self-imposed restriction and not attempt to circumvent it in any way. This obligation includes, but is not limited to:

Creating additional Unique Accounts using false, incomplete, or third-party information.

Accessing the Platform and/or Sites through alternative methods to continue gaming activity.

Any attempt to bypass previously imposed responsible gaming restrictions.

Megabet assumes no responsibility and expressly disclaims any liability for financial losses or negative consequences resulting from knowingly continuing to gamble despite an active self-exclusion measure. This limitation of liability also applies if the user attempts to exploit a technical delay in profile synchronization to access or create Unique Accounts/Game Profiles to bypass the previously requested measure.

The user understands and accepts that any self-exclusion request sent via email may not be processed due to technical, operational, or security reasons, and Megabet does not guarantee effective implementation unless the dedicated function in the Game Profile is used. Consequently, the user acknowledges responsibility for accessing and activating self-exclusion through their Game Profile. Megabet reserves the right not to refund funds used after an unprocessed email request.

Voluntary closure is a separate measure from self-exclusion and can be requested by the player at any time for one or all Sites operated by Megabet. Activating voluntary closure restricts access to the Game Profile on the specific Site but does not affect other Game Profiles on different Sites and does not constitute self-exclusion. It is applied solely for personal or commercial reasons.

Upon explicit request sent to customer support, a Game Profile restricted through voluntary closure can be reopened at any time. To ensure the closure or reopening request originates from the profile holder, the Organizer may request additional identification information if not already provided.

The user still has the option to separately opt for temporary or permanent self-exclusion, which has an extended effect on the Unique Account and all associated Game Profiles and Sites on the Platform.

14. CHAT USAGE   

Access to the Chat function on the Site is provided for communication purposes related to the use of the Services and for customer support. By using the Chat, you agree to comply with the following rules:

-  You must not use the Chat for any unlawful, abusive, defamatory, offensive, obscene, or threatening language.
-  You must not transmit content that infringes the intellectual property rights, privacy, or other legal rights of any third party.
-  You must not attempt to impersonate any other person, including Megabet staff or other users.
-  You must not use the Chat to solicit business, advertise, or promote services or products unrelated to the Site.
-  Megabet reserves the right to monitor, moderate, and remove any messages or block users who violate these rules.
-  Any messages sent via Chat may be recorded and used by Megabet for verification, dispute resolution, or regulatory purposes.

By using the Chat, you acknowledge that any misuse may result in suspension or closure of your Game Profile or Unique Account, in addition to any other legal remedies available to Megabet

15.  DISCLOSURE OF ACCOUNT/PROFILE DETAILS

You agree to keep the name and password of your Game Profile confidential, along with all other details related to the secrecy of your Unique Account and Game Profile, in accordance with these Terms. You must not allow anyone else to know or use them (except as required by us or by those acting on our behalf).

Your Unique Account and Game Profile must be accessed and managed only by you, and in connection with proper administration of the Unique Account and Game Profile by Megabet staff.

If you misplace, forget, or lose your Game Profile name and/or password, please contact us to request a password change. All transactions conducted using your Game Profile, following correct entry of your name and password, will be considered valid, whether or not they were authorized by you. Megabet will not be liable for any disclosure or loss of your Game Profile name or password, except in cases arising from our own negligence.

16.  FRAUDULENT ACTIVITIES AND PROHIBITED BEHAVIOR

16.1 It is strictly prohibited for you to engage in the following actions (hereinafter referred to as “Prohibited Behavior”), and you agree not to undertake such actions:

-  Participating in or attempting to engage in any form of conspiracy or collaboration with any player on the Site, including associating to guarantee winnings (e.g., arbitrage schemes);
-  Using or attempting to use unfair/illegal external actions (e.g., cheating) while using the Services;
-  Participating in or attempting to participate in any form of money laundering or similar actions through the Site;
-  Using or attempting to use unauthorized funds to access the Services, or acting fraudulently, improperly, or unfairly in using the Services (including, but not limited to, exploiting advantages, shortcuts, errors, or Site malfunctions);
-  Placing series of bets with identical selections (including multiple bets of the same amount) placed by the same person or group of people;
-  Being a professional player in any sport, competition, or league where Megabet provides betting services;
-  Being listed in the ONJN registry or database of self-excluded players;
-  Each user is fully responsible for paying all amounts owed to Megabet. You agree not to make or attempt to make any chargebacks, refusals, or cancellations of any payments you have made and agree to reimburse Megabet for any losses arising from such actions. Megabet may, at its sole discretion, terminate the Services;
-  If your Unique Account/Game Profile is associated in any way (e.g., through shared IP addresses, phone numbers, devices, Wi-Fi networks, or other common elements) with any existing Unique Account/Game Profile that was closed for violating the Terms and Conditions;
-  If your Unique Account/Game Profile is connected with any other Unique Accounts/Game Profiles (active or blocked by the Organizer), the Organizer has the right to close your Unique Account and associated Game Profiles and to retain the funds in those accounts;
-  If your username contains, forms, or suggests terms considered insulting, immoral, offensive, vulgar, discriminatory (religion, sex, age, etc.), or with sexual references, Megabet reserves the right to refuse registration or to close the Account, with prior notice.

The Company has a zero-tolerance policy toward Prohibited Behavior. If you are found to have engaged in Prohibited Behavior or are aware that you have engaged in it in relation to any other person, the Company reserves the right to suspend or close your Unique Account and associated Game Profiles and to share this information (along with your identity) with other online gambling sites, banks, credit card companies, and relevant agencies, where legally required or with legitimate interest. In any case of Prohibited Behavior, the Organizer has the right to retain funds from the Game Account

16.2. USE OF TEMPORARY DOMAINS

For the safety of user data and protection against fraud, the use of email addresses registered with temporary domains is strictly prohibited.

If a Unique Account/Game Profile is identified as having an email address registered on such a domain, the Organizer reserves the right to suspend or close the respective Unique Account and, implicitly, all associated Game Profiles.

16.3. CLOSURE OF GAME PROFILE / UNIQUE ACCOUNT

Violation of the obligations set forth in these Terms and Conditions is considered improper execution of the Contract and is sanctioned by the closure of the Game Profile, with the retention of the existing balance at the time of closure as a penalty clause, without any prior notice, without delay, and without court intervention.

Furthermore, depending on the severity and circumstances of each case of breach of the Terms and Conditions, the Organizer may decide that the closure measure applies at the Unique Account level, meaning that all Game Profiles held by the player on the Platform (across the various Megabet Sites) will be closed simultaneously.

17.  ANTI-CHEATING PROGRAM

We are involved in detecting and preventing computer programs designed to enable any artificial intelligence (“AI Program”) to play on the Site, including, but not limited to, opponent profiling, player convenience tools, cheating software, or anything else that could be considered to give you an unfair advantage over other players. By creating a Game Profile on the Site, you acknowledge that Megabet will take measures to detect and prevent the use of such programs and AI Programs, which may use methods including, but not limited to, screen scraping or reading the list of programs currently running on a player’s computer, and you agree not to use any AI Program and/or any such software. Any such methods used for cheating fall under the category of Prohibited Behavior, thereby triggering the provisions regarding the closure of the Unique Account/Game Profile and the retention of the balances present at the time of closure.

18.  SECURITY CHECK

To maintain a level of security and integrity on the Site, we reserve the right to carry out security checks at any time to verify your identity, age, and other registration data you have provided, to ensure that both your use of the Services and your financial and gaming/betting transactions fully comply with the Terms and all applicable laws.

Accordingly, you authorize us and those acting on our behalf to conduct any necessary investigations related to you and to use and disclose information to any third party we deem necessary to validate the information you provided in accordance with the Terms, including, but not limited to, ordering a credit report and/or verifying information with third-party databases. Additionally, to facilitate security checks, you agree to provide such information or documentation when reasonably requested.

19.  VOLUNTARY CLOSURE

You have the right to close both your Single Account and any/all Game Profiles and to terminate the contract with us at any time.

Megabet provides an option to close both the Account and any/all Game Profiles as follows:

Closing the Single Account is done exclusively by submitting a direct request to the customer relations department via email, using only the email address associated with the Single Account. If there are multiple email addresses associated with the Single Account through attached Game Profiles, any of the associated email addresses may be used. To ensure data security, the player is required to attach a copy of their identity document with this Single Account closure request.

Closing a Game Profile is an option that must be initiated and completed personally through the Game Profile settings.

In both cases, the user must withdraw all available funds before activating this option. We reserve the right to request all necessary documents to process this request, in accordance with Article 6 of these Terms.

After closing the Single Account/Game Profile, the user may request its reopening through a dedicated form.

This voluntary closure option of the Single Account and/or Game Profile is different from self-exclusion and is not available to users who have opted for self-exclusion. Users who have chosen self-exclusion (rather than voluntary closure under this chapter) cannot reactivate their Single Account before the self-exclusion period ends. If the user has opted for permanent self-exclusion, the Single Account cannot be reopened for at least 6 months. Reopening a Single Account is not guaranteed and will be denied if there are indications of behavior associated with gambling addiction.

We reserve the right to close your Single Account/Game Profile (returning any deposited funds owed to you) and to terminate the contract at any time, with immediate effect via email notification. Termination of the contract (represented by the Terms and Conditions) will not affect obligations assumed before termination or any rights and obligations that by their nature are intended to remain after termination. We will have the right to suspend the use of the Single Account/Game Profile until any investigations regarding the above-mentioned issues are completed.

20.  LACK OF WARRANTY / LIMITED LIABILITY

By accessing the Site, downloading programs from the Site, and using the Services, you acknowledge that this is your choice, made at your discretion, and involves assuming the associated risks. We do not accept responsibility for malfunctions of your computer, nor for any attempts by you to access, download, or use (as applicable) the Site, programs downloaded from the Site, or the Services in any manner not provided for in the Terms.

Comments and other materials published or posted on the Site are not intended as recommendations on which you should base any decisions. Therefore, we do not assume responsibility or obligations arising from any decisions based on such materials by any Site visitor or anyone informed of the Site’s content.

The Site, programs downloaded from the Site, and the use of the Services are provided to you “as is” with our assistance, using our skills and care to provide them consistently, but are not subject to any warranty, express or implied, to the maximum extent permitted by law. We do not guarantee that the functionalities contained on the Site, the programs downloaded from the Site, or the Services will meet your requirements, nor that these operations will be uninterrupted, secure, or error-free. We do not accept responsibility for any computer system errors of the Organizer or its suppliers.

Under no circumstances shall we be liable for any failure of programs downloaded from the Site, bugs, or viruses resulting in data loss or any other damage to your computer components or programs.

Except for those related to deposits and withdrawals to/from your Game Profile, which fully comply with legal provisions and these Terms, our maximum liability to you or any third party arising from the Terms or your access to and use of the Site, programs downloaded from the Site, and the Services, whether for breach of contract, tort, or similar, shall be limited to €1,000.

Neither we nor any other company providing Services to you on our behalf under the Terms assume liability to you or any third party for any indirect, consequential, or punitive damages, or for any loss of data, profits, revenue, business, opportunity, goodwill, reputation, or business interruption that may arise from these Terms or your access to and use of the Site, programs downloaded from the Site, and Services.

Nothing in the Terms excludes or limits our liability for death or personal injury resulting from the intent or gross negligence of the Organizer.

21.  LINKS

Any links to third-party websites on the Site are provided solely for your convenience. If you use these links, you will leave the Site. We have not reviewed all such third-party websites, do not control them, and are not responsible for them, their content, or their availability. Therefore, we do not endorse the form in which they are presented or any material found there, nor any results that may be obtained from their use. If you choose to access any of the websites linked from the Site, you assume all risks entirely. You may not create links to the Site without our prior written consent.

22.  DATA PROTECTION POLICY

Without prejudice to the provisions of these Terms, we assure you that all Client Information and any personal data that may be posted on the Site or otherwise provided to us are treated with the strictest confidentiality and in accordance with all applicable data protection laws (for detailed information on how we handle Client Information, please visit the “Personal Data Protection” section on the Site). We will depart from this only if we are required by law to do so or choose to do so as a result of, or in accordance with, section 17 above. For the avoidance of any doubt, by accepting these Terms, you consent to the processing of personal data in accordance with the policy within the “Personal Data Protection” section (or a similar designation) on the Site.

23.  ANTI-MONEY LAUNDERING AND TERRORISM FINANCING MEASURES

To combat money laundering and terrorism financing, you must not deposit funds obtained through illegal means, and in addition to verifying your identity in accordance with the registration procedure described in Section 4, we will review and monitor all transactions related to your Unique Account/Game Profile and report any suspicious activity to the relevant authorities. If we have reason to believe that the Unique Account/Game Profile is being used in connection with or with the intent of money laundering and/or terrorism financing, we will suspend your activities until the outcome of any investigations. Subsequently (depending on the outcome of these investigations), we may close the Unique Account/Game Profile, in which case you will forfeit any winnings obtained on the Site as well as any deposited funds, and we will seek to recover from you (including by set-off) any losses incurred as a result of breaching the Terms. Specifically, no payments will be made to or from the Game Profile unless and until all Client Information has been provided and properly verified, and we are satisfied that such information is true, complete, and accurate.

In accordance with the anti-money laundering checks mentioned above, we commit to:

-  Limiting the collection and use of your information to the minimum necessary to deliver a superior service;
-  Allowing access to Client Information only to authorized personnel trained in handling such information;
-  Maintaining control over the confidentiality of Client Information.

Finally, please note that once funds are deposited, you are entitled to make withdrawals only up to the amounts wagered at least once on the Site from these funds and any additional winnings obtained through participation using these funds.

24.  ELECTRONIC COMMUNICATIONS

The applicable law may require that the information or communications we send you be in writing. By using the Site, you agree that the primary method of communication with us will be electronic. We will contact you by email or provide you with information by posting notifications on the Site. For contractual purposes, you agree to these electronic forms of notification to conclude the contracts you have entered into with us under the Terms (waiving any applicable rights or requirements that would require a handwritten signature, to the extent permitted by any applicable law) and acknowledge that all contracts, notices, information, and other communications we provide to you electronically comply with any legal requirement that such communications be in writing. This provision does not affect your rights provided by law.

25.   ERRORS AND INTERRUPTIONS

In the event of a game interruption due to technical reasons not attributable to the participant, the player who placed a bet before the interruption has the option to continue the interrupted game. If this is not possible, the bet will be refunded to the player.

In case of connection errors or malfunctions during the games, the following will apply (as far as technically possible):

-  If the internet connection to our servers is lost after the bet has been placed and received by our servers, the bet will be accepted, and the stake will continue to participate in the game. You will be able to see the game result as soon as the connection is restored. Any winnings obtained in such situations will be credited to the Game Profile;
-  In the case of electronic Blackjack (virtual) games, after the connection is restored, the system will allow the game to continue from the point of interruption;
-  In the event of any system malfunction before a result is determined, all accepted bets will be considered void and refunded to the Game Profile

26.  RESOLUTION OF DISPUTES AND COMPLAINTS

You fully accept and agree that a random number generator software will determine the shuffling, dealing of cards, and any other random events required in casino-type games.

If there is a discrepancy between a result displayed on your screen and our server, the result appearing on our server will govern the outcome of the relevant game. Furthermore, you understand and agree (without affecting available remedies) that our records will be the final authority for determining the terms of your use of any part of the Services, the activity arising from it, and the circumstances under which it occurred.

If you have a complaint related to our Services or any other issue, please first contact us by email at the address indicated in the Site's contact section. If, after contacting us, you are still not satisfied, then contact O.N.J.N. (more information about O.N.J.N. can be found on its website at http://onjn.gov.ro). We will promptly investigate any complaint made to us or to O.N.J.N. regarding the Unique Account/Game Profile and will provide you or O.N.J.N. (as applicable) with all information we hold or that they reasonably request as part of your complaint. We will notify you or O.N.J.N. (as applicable) of the results of the complaint within fourteen (14) days from the date your complaint is submitted to us.

To comply with the investigation and reporting obligations mentioned above, please ensure that you or O.N.J.N. (as applicable) provide clear and unequivocal information about your identity and all relevant details giving rise to your complaint at the time of notification, as failure to do so may impede or delay the investigation, and in such circumstances, we will not be responsible for the outcome of this lack of action or delay.

27.  NOTIFICATIONS

All notifications sent by you must be made by email to the address provided in the Site’s contact section. We may send you notifications either by email or to the postal address you provided as part of the registration process (updated by you whenever necessary). Our notification will be considered received twenty-four (24) hours after the email has been sent, or three (3) days after the posting of any letter. To prove service of the notification, it will be sufficient to show, in the case of a letter, that it was posted at the post office/courier service, and in the case of an email, that such an email was sent to the email address specified in the Unique Account/Game Profile. If you wish to file a complaint regarding any part of the Service, you must notify us by providing all details related to the incident within a maximum of fourteen (14) days from the incident that gave rise to the complaint.

28.  TRANSFER OF RIGHTS AND OBLIGATIONS

You may not transfer, assign, or otherwise dispose of any part or all of these Terms or any of your rights or obligations arising from the Terms without our prior written consent. We have the right to assign (in whole or in part, including through merger or demerger), transfer, or otherwise deal with the contract with you under the Terms as we deem necessary. In such a case, the transfer will be carried out under conditions that are no less favorable to you.

By accepting these Terms and Conditions, you give your prior consent to any such assignment and/or transfer. You will be notified by email and/or pop-up message on the Site and/or by other means of communication regarding such assignment and/or transfer, which will take effect for you from the moment you receive such notification or continue to use the Platform after such notification has been sent by the Organizer.

Without limiting the preceding paragraph, we may wish to transfer our rights and obligations under the Terms and Conditions to another company, including in the event of restructuring or a sale of our business. You agree that we may do this, and in the case of such a transfer, your rights and obligations under the Terms and Conditions will apply to the new legal entity.

29.  FORCE MAJEURE

We will not be liable for any failure or delay in performing any obligations under the Terms that are caused by events beyond our reasonable control (“Force Majeure Event”). The performance of our obligations under the Terms is considered suspended for the duration of the Force Majeure. If the event continues, we will benefit from an extension of time for performing our obligations for the duration of this period. We will use our available and reasonable means to mitigate the consequences of the Force Majeure Event. A Force Majeure Event includes any act, event, omission, or accident beyond our control and specifically includes (but is not limited to) the following:

-  Strikes, lockouts, or other industrial actions;
-  Public disorder, invasion, terrorist attack or threat of attack, war (whether declared or not), threat or preparation for war;
-  Fire, explosion, flood, earthquake, landslide, epidemic, pandemic, or other natural disasters;
-  Inability to use public or private telecommunications networks;
-  Acts, decrees, legislation, regulations, or restrictions of any government, including but not limited to any legislative change that severely restricts or limits the provision of gambling in Romania, as reasonably determined by the Organizer

30.  WAIVER

If we do not insist, at any time, on the strict enforcement of any of the obligations under the Terms, or if we do not exercise a specific right or remedy to which we are entitled under the Terms, this shall not constitute a waiver of such rights and shall not release you from the obligation to comply with such obligations. A waiver by us of a particular right shall not constitute a waiver of any other right. No waiver by us regarding the Terms shall have effect unless it is explicitly stated as a waiver and communicated to you in writing, in accordance with section 26 above.

31.  SEVERABILITY CLAUSE

If any of the provisions of these Terms is determined by any authority to be null or illegal to any extent, such provisions or conditions shall be severed from the rest of the Terms, conditions, or provisions, which shall continue to remain valid to the maximum extent permitted by law.

32.  CONTRACT INTEGRITY

The Terms, together with the Rules of each game and the Organizer’s other policies and regulations (including rules regarding Bonus Campaigns), constitute the entire agreement between us and prevail over any prior contracts, understandings, or agreements related to the Platform, Site, and Services. Each of us acknowledges that, by agreeing to these Terms, neither of us is relying on any statement, representation, assurance, or warranty of any person other than those expressly set out in the Terms, where applicable. 

33.  OUR RIGHT TO REVIEW AND AMEND THE TERMS

We have the right to review or amend the Terms as needed, and such amendments may relate, without limitation, to changes in market conditions affecting our business, technological updates, changes in payment methods, changes in relevant laws, and modifications to our system’s capabilities. We will notify you (for example, by sending an email to the address you provided as part of your Customer Information or via a notice on the Site) before any review or amendment of the Terms takes effect. A copy of the updated Terms will always be available via the link on the Site for the Terms and should therefore be checked each time you access the Site. The bottom of the document will also indicate the most recent date on which amendments to the Terms were made. If you cannot accept any such review or amendment, your only option is to close your Account and terminate the contract with us. Continued use of any part of the Site or Services after the date the amended Terms are posted on the Site will be considered acceptance of those Terms.

34.   RELATIONSHIP

Relatia dintre noi si dumneavoastra si orice alte persoane care se angajeaza din partea noastra sa livreze Site-ul si Serviciile, nu vor fi considerate in niciun moment ca fiind o forma de parteneriat, asociere in participatiune, relatie de munca sau similara.

35.  LANGUAGE

Although the Terms have been translated into multiple languages to assist Site users and these translations officially reflect the same principles, the prevailing language is Romanian. Consequently, in the event of any discrepancy, ambiguity, or conflict between the Romanian version of the Terms and any other language into which the Terms have been translated, the Romanian version shall prevail. The same applies to the rules and regulations of the various games offered on the Site, as well as the rules related to bonus schemes and conditions.

36.   LAW AND JURISDICTION

The Terms and any dispute or claim arising in connection with them shall be governed by the laws of Romania. Any dispute or claim arising out of or in connection with the Terms shall be subject to the exclusive jurisdiction of the courts of Romania (except where jurisdiction is not exclusive).